Shipping policy
SHIPPING POLICY — LAV & LIRA LLC
Effective date: 2026
How we ship
All Lav & Lira orders ship via FedEx Priority International or FedEx Ground depending on destination. We ship from New York, USA and India . Every order receives a tracking number the moment it dispatches.
Processing and production time
All rugs are made to order. This means your rug does not exist until you place your order — it is made specifically for you, in your size, to your specifications.
Standard production time is 7 to 14 business days from the date of confirmed payment. During peak seasons, sale periods, or high order volume, production may extend to 18 business days. We will notify you by email if your order is affected.
Production time is not included in shipping transit time. Total delivery time is production time plus shipping transit time combined.
We do not ship to P.O. boxes.
Shipping transit times
United States: 3 to 5 business days after dispatch
Canada: 5 to 7 business days after dispatch
United Kingdom and Europe: 5 to 8 business days after dispatch
Australia and New Zealand: 7 to 12 business days after dispatch
Rest of world: 7 to 14 business days after dispatch
These are estimated transit times provided by FedEx and are not guaranteed. Lav & Lira is not responsible for carrier delays, customs delays, weather delays, or any circumstances beyond our control once the order has been dispatched.
Shipping costs
Free worldwide shipping is included on all orders. No minimum order value required.
Customs, duties and import taxes
Lav & Lira ships internationally from New York, USA and India. International orders may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the sole responsibility of the buyer and are not included in your order total or our shipping costs.
We have no control over customs processes and cannot predict what charges may apply. We strongly recommend contacting your local customs office before placing an order if you are concerned about import duties in your country.
We are not responsible for delays caused by customs clearance. We will not falsify customs declarations, mark orders as gifts, or under-declare values on customs documentation under any circumstances.
Order tracking
Once your order ships, you will receive a FedEx tracking number by email. You can track your order at fedex.com using this number. Please allow 24 to 48 hours for tracking information to update after dispatch.
If you have not received a tracking email within 16 business days of your order confirmation, please contact us at tbsc.lira@gmail.com before contacting FedEx.
Incorrect address
It is the buyer's responsibility to provide a complete and accurate shipping address at checkout. Lav & Lira is not responsible for orders shipped to an incorrect or incomplete address provided by the buyer.
If a package is returned to us due to an incorrect address, the buyer is responsible for the cost of re-shipment. We will not issue a refund for orders that cannot be delivered due to an incorrect address.
Please double-check your shipping address carefully before completing your order.
Lost or damaged packages
In the rare event that your order is lost in transit, please contact us at tbsc.lira@gmail.com within 30 days of the expected delivery date. We will open a claim with FedEx on your behalf.
If your order arrives damaged, please photograph the damage and the packaging immediately upon receipt and email us within 48 hours of delivery at tbsc.lira@gmail.com. Claims submitted after 48 hours of confirmed delivery cannot be accepted.
We reserve the right to replace or refund at our discretion following investigation with FedEx. We are not liable for damage caused after delivery or by the buyer's handling of the product.
Custom and bespoke orders
Custom size and custom specification orders follow the same shipping policy as standard orders and have no return policy dues it custom making nature. Custom orders require full payment before production begins. Production time for custom orders may extend beyond standard timeframes depending on complexity and size. We will confirm your estimated dispatch date by email before beginning production.
Changes to your order
Order changes or cancellations must be requested by email to tbsc.lira@gmail.com within 24 hours of placing your order. Once production has begun, we are unable to accept changes or cancellations. Custom orders cannot be cancelled once confirmed and production has started.
Contact
For all shipping enquiries please email tbsc.lira@gmail.comWe respond to all emails within 1 to 2 business days Monday through Friday.
Lav & Lira LLC · New York, NY · lavnlira.com